Many contact center leaders are caught between the increasing demands on the contact center and the fact that many of their agents are actively disengaged. Focusing on better management tools, rewarding winners or incentives and quality assurance alone don’t make the cut. Learn from GamEffective’s experience on how to create emotional engagement and how it changed revenue and saved money in one of the world’s largest employee gamification deployments at Microsoft.

More information: https://www.gameffective.com/webinars/december-2017-webinar/