How Customer Support Training Can Transform Your Business

03/26/2018

An old business proverb insists that "the customer is always right". Unfortunately, anybody working in B2C or B2B will know that this is not exactly the case. What remains true though, is that the customer, whether they are right or wrong in their demands, should always be tre
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The 6 Biggest Onboarding Mistakes And How To Bypass Them

03/23/2018

Good onboarding has become a relevant decision criterion for many applicants. Be it because the applicant has already had negative experiences with other companies, or because career starters want to get the feeling from the beginning to be actively integrated into the company. On
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Top 6 Ways To Improve Learner Engagement In Your Organization

03/16/2018

The only way to impart knowledge and hone essential skills is to engage your corporate learners. Passive observers may receive the information but active participants absorb and assimilate the key takeaways. The quandary is how to create a connection with your corporate learners s
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Why You Should Invest In Lifelong Training For Your Employees Right Now

03/12/2018

An education was something that used to happen early in one's life—something that you acquired between kindergarten and university. It was also supposed to last you a lifetime. People who started working for some company also expected to retire at that same company.

Nowad
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4 Levels Of Learning Interaction In Online Courses

03/10/2018

Think of the last lecture or talk that you attended. How was it? Were you a passive recipient of information or were you actively participating in the proceedings? If you remember being engaged and involved in the learning process, chances are that the speaker facilitated
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4 Essential Steps For Developing A Great eLearning Simulation

03/06/2018

If you want to ensure that your learner successfully transfers theory to practice, an eLearning simulation could be the answer. To develop a relevant, engaging, and worthwhile online experience for your learners, follow these 4 steps.

1. Plan The Process

First, it
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Why Investing In Informal Learning Makes Sense: Featuring 6 Examples Or Approaches

02/27/2018

The fact that learning happens through multiple channels (and not just formal training) is an established one. However, it is only in recent times that we see a focused effort by organizations to promote and encourage informal learning in the workplace. In this article,
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6 Reasons Why New Hires Dread Onboarding Online Training

02/25/2018

Onboarding refers to the process of acclimating new employees to an organization. It provides them with the tools, resources, and knowledge to become successful and productive from day one. This training is not to be confused with orientation, which handles the basics such as rol
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AI Chatbots In eLearning: Trends Embracing Across Digital Landscape

02/19/2018

With changing business climate, traditional business models are replaced by data-driven and customized learning approaches. Artificial Intelligence (AI) is shifting at a fast pace into digital marketing workflows to enhance learning efficiency, redesign corporate strategies,
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7 Tips To Enhance Client Management Skills In Online Training

02/09/2018

Repeat business is the lifeblood of your organization. Clients are more likely to return if they receive a high level of service the first time around. This requires a well-trained staff who knows the nuances of time management, problem-solving, and communication skills,
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