AI Chatbots In eLearning: Trends Embracing Across Digital Landscape

02/19/2018

With changing business climate, traditional business models are replaced by data-driven and customized learning approaches. Artificial Intelligence (AI) is shifting at a fast pace into digital marketing workflows to enhance learning efficiency, redesign corporate strategies, and reduce infrastructure costs. Those were the bygone days when customers had to approach a specific brand to meet their tailored needs. In today’s digitized world, brands compete to deliver an incredible customer experience to all. At the time when brands are carving a strong niche, the digital technologies including Big Data, Chatbots, and AI are the hot topics in the field of corporate learning. Bots have the potential to reshape the customer experience on one side and marketing experience on the other.

Significance Of Chatbots And Artificial Intelligence For An Incredible eLearning Experience

Chatbots act as the virtual assistants which possess the traits of effective communication between learners and trainers. These bridge the gaps between the customer and the brand to take learning to the next level. Modern technologies empower chatbots to engage with customers, take data inputs, and give effective outputs. The implementation of chatbots supports real-time interactions, with instant access to relevant information at the point of need. AI chatbots are becoming an essential part of digital life for most of the L&D organizations. Travel, aviation, healthcare, and banking sectors have been at the forefront to launch chatbots for enhanced learning experiences.

Ways in which intelligent bots address different training challenges are easier and faster than emails and telephonic conversations. The most essential feature of chatbots is the deep learning ability which makes them smarter with each day by interacting with the users. Let us explore a few areas where chatbot features and AI are used to deliver efficient eLearning courses:

  • In a simulated learning environment, bots play the role of a guide and interact with the learner, instructing them throughout the learning program.
  • Bots reinforce your learning experience by imparting relevant information at certain intervals, in response to various triggers.
  • AI leverages a complete overview of data analytics in eLearning and uses it to predict the training outcomes. So, organizations can provide their employees with ample training opportunities. Intelligent bots can also be used to initiate effective peer-to-peer interactions, thereby boosting employee collaboration and workplace productivity.
  • Chatbots deliver data-oriented results, helping the customers solve problems quicker, thereby saving time and resources.
  • Artificial Intelligence provides efficient solutions for industries with dynamic learning needs. Organizations which need to update their eCourses on a continuous basis can benefit from machine learning with the capability to accurately predict how content needs to be improved.

The application of bots and AI to eLearning is not merely a cost-saving solution, but also provides a new way of looking at personalized learning experiences. Modern workforce learns at their own pace, this is where the significance of adaptive learning environment using AI comes into place.

What Makes Bots Intelligent?

Today, the world is in the foothills of digital transformation and technological revolution. AI holds the potential to be transformative as the global economy and you can see it everywhere. With digitization, most of the enterprises are embedding AI-based technologies to transform their learning environment. AI comprises of technologies such as smart bots, automated cars, and voice recognition features, when embedded with eLearning, workplace efficiency is increased. Let us analyze how Artificial Intelligence embeds in bots to enable simulation in a human-like manner:

  • Learning ability

Chatbots ask several questions from the learner to know their preferences. But, if the same questions are asked time and again, then it can be irritating. Thus, machine learning ability is significant for bots which are considered artificially intelligent.

  • Context understanding

Understanding the training context is the most important aspect of automating human interaction. For this, bots need to analyze different data types that include time, day, tone, structure, and more. Then, these variables are assessed by bots to understand the conversation.

  • Coherent responses

For successful human-like interaction, chatbots need a perfect tone and dialect. To achieve coherence, a character is used to effectively communicate in audio synced with the text.

Chatbots are the emerging trend with more number of organizations leveraging latest learning technologies for effective communication. With ever-evolving demands from customers for human touch and customized experience, the need to adopt customer-centric approach is on its cusp. With time, bots will understand the customized learning needs and complement them with different access buttons and images. By embedding these visually-appealing elements, bots can reduce the time and effort required to interact with chatbots, resulting in an improved learning efficiency and workplace experience.

By Sayan Guha

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